# Goods Returns — Stock and customer balances | Krishi Udhar

Canonical HTML: https://krishiudhar.com/en/maal-return/

Public information reviewed: 2026-10-25

Record returned goods. Put usable goods back into stock, keep damaged goods separate and account for the return in the customer's balance.

Goods returned? Keep both the bill and account clear.

When a farmer returns some goods, reducing the dues alone is not enough. Record the original bill, returned items, condition of the goods and the money adjustment.

## Follow these 3 simple steps

### Open the original bill

Select the bill for that sale. Check the returned items and quantities; do not return more than the remaining returnable quantity.

### Record the condition of the goods

Usable goods that can be sold again go back into stock. Opened or damaged goods are kept separate.

### Check the money adjustment

A return reduces dues first. Any excess can become customer credit. Record a refund, its amount and method only when you actually return the money.

## ₹800 was due; goods worth ₹1,000 returned

- Dues before the return: ₹800
- Recorded return value: ₹1,000
- Amount still to collect: ₹0
- Customer credit: ₹200

₹200 in credit does not mean cash has already been refunded. Record a refund separately. This example assumes no other account transactions.
## Check the details once

- Are the original bill and returned quantities correct?
- Can the goods be sold again, or must they be kept separate?
- Was money refunded, or was customer credit only created?
## Your questions

### Does usable returned stock increase?

Yes. Marking the return as saleable adds the correct quantity back into stock. Keep damaged or opened goods separate.

### Should I delete the bill and make a new one?

No. Keep the original bill and its return record. This makes sales, returned goods and the customer account easier to understand later.

### What if I saved a wrong return or refund?

As the owner, open Reports → ‘Wapas samaan aur paise ka register’. For a wrong return, open its entry in ‘Wapas samaan ka register’ and choose ‘Galat return? Sudharein’. For a wrong refund, choose ‘Sudharein’ in ‘Paise wapas ka register’. Read the effect, enter a reason and confirm what actually happened. Do not reverse a payment that was genuinely paid just to match the account; this does not move Bank/UPI money.


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## Shop tasks

- [Make a bill](https://krishiudhar.com/en/krishi-kendra-billing/)
- [Dues and collections](https://krishiudhar.com/en/udhari-khata/)
- [Goods and stock](https://krishiudhar.com/en/stock-management/)
- [Goods returns](https://krishiudhar.com/en/maal-return/)
- [WhatsApp reminders](https://krishiudhar.com/en/whatsapp-payment-reminder/)

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